Return Policy
Return Policy at Unirann
Elevate Your Space with Confidence
Welcome to Unirann, where your satisfaction is our utmost priority. We understand that sometimes, the perfect addition to your home may not be as expected. In such cases, our Return Policy ensures a seamless process to address your concerns. Please read the following guidelines carefully to make your return experience as smooth as selecting your favorite pieces.
1. Eligibility for Returns
We accept returns for items that meet the following criteria:
- The return is requested within 30 days of receiving your order.
- The item is unused, in its original condition, and in its original packaging.
- Proof of purchase is provided, such as the order confirmation email or receipt.
2. How to Initiate a Return
To initiate a return, please follow these simple steps:
- Log in to your Unirann account.
- Navigate to the "Order History" section.
- Select the order containing the item you wish to return.
- Follow the instructions to submit your return request.
Our customer support team will review your request promptly and provide further instructions on returning your item.
3. Return Process
Upon approval of your return request, you will receive a Return Authorization (RA) number and detailed instructions on how to return the item. Please ensure that the RA number is clearly marked on the outside of the package. We recommend using a trackable shipping method to ensure the safe return of your item.
4. Refund or Exchange
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, refunds will be processed to the original method of payment. Exchanges will be processed, and the replacement item will be dispatched accordingly.
5. Non-Returnable Items
Certain items are non-returnable, including:
- Customized or personalized items.
- Items marked as "Final Sale" or "Non-Returnable."
Please check the product description and order confirmation carefully for information on return eligibility.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund, including any applicable shipping costs.
7. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or if the item is damaged or defective.
8. Contact Us
For any questions or assistance regarding our Return Policy, please contact our customer support team. We're here to ensure your experience with Unirann exceeds your expectations.
Thank you for choosing Unirann – where returning with confidence is as stylish as your living space.